Refunds are issued under the following circumstances:
- Customer or FitnessAtHome terminating subscription after initial hiring period
- Customer returning part of the package
- Customer swapping part or whole of package of range for a lower rental range
Once your return is received and inspected at the time of pickup. The amount of refundable deposit will be provided to you and the mode of payment would be cheque or IMPS. IMPS Details shared should be under the name of the Customer on whose name the order was placed. In case the customer wants money in a different account, the requisite account details need to be communicated via email or can be shared with our representative who came for pickup of gym equipment. Please make sure that the account details for the transfer are shared with FitnessAtHome Team.
In case of any damage, the products will undergo further inspection at FitnessAtHome premises to ascertain the damage cost. This damage cost will then be mitigated from the refundable deposit paid by you.
Also, if rentals are unpaid the rental amount will be deducted from the deposit paid by you at the time of pickup.
Late or missing refunds
If you haven't received a refund at the time of pickup, first check your bank account again. Then contact your credit/debit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org or call 84688-12345